Virtual waitlist that turns walk-ins into happy regulars during peaks.
Small restaurant owners face unreliable table management and reservation software during peak hours, resulting in overbookings and unhappy customers.
WaitWise manages walk-up queues via SMS texting, texting customers when their table is ready—no app needed. It balances reservations and walk-ins automatically to maximize table turns. Owners get a mobile dashboard for instant queue control, preventing lines and lost business.
Owners and managers of small independent restaurants
SMS-only virtual queue for walk-ins, integrated with reservations—perfect for casual diners skipping complex apps.
supportive
Customers text to join waitlist, auto position.
iOS/Android web app for queue management.
Mix reservations and estimated walk-in waits.
Dynamic wait time texts to customers.
Log actual turnover to refine ETAs.
Repeat customer prefs and history.
Peak wait times and conversion rates.
Basic integration for check times.
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| text | No | |
| phone | text | Yes |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| user_id | uuid | No |
| sms_phone | text | No |
| avg_turnover_min | int | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| restaurant_id | uuid | No |
| phone | text | No |
| party_size | int | No |
| position | int | No |
| status | text | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| restaurant_id | uuid | No |
| phone | text | Yes |
| time | timestamp | No |
Relationships:
/api/queues/joinAdd to waitlist via SMS webhook
/api/queuesList current queue
/api/reservationsBook reservation
/api/turnoverLog table turnover
No reservations
1 location
None
| Month | Users | Conversion | MRR | ARR |
|---|---|---|---|---|
| Month 1 | 40 | 8% | $125 | $1,500 |
| Month 6 | 350 | 18% | $2,268 | $27,216 |
SMS waitlists that text customers when ready—boost turns, cut walkaways.
Target Yelp top casual diners, email owners via scraped contacts offering free SMS setup. Run $50 FB ads to 'restaurant manager' in mid-size cities. Join 'Restaurant Owners United' FB group and share pain-point post.
App-based
Requires customer app download
Pure SMS, zero friction
CRM
Complex for walk-ins
Walk-in first
Network effects from shared wait time benchmarks across restaurants.
Inflated walk-in demand from delivery app habits strains small casual spots.
SMS deliverability
Twilio best practices, fallback email
Twilio costs spike
Tiered limits, usage monitoring
Success: Positive feedback on ETA accuracy
Success: Reduce walkaways by 50%
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