AI automates refund battles so freelancers get paid back fast.
Remote freelancers waste time and money struggling to return faulty products bought online due to convoluted logistics and unresponsive e-commerce customer service.
RefundAI uses AI to analyze receipts, draft personalized dispute emails, and handle follow-ups with sellers automatically. It integrates with email to send/track responses, escalating to PayPal/chargeback if needed. Freelancers reclaim time and money without customer service marathons.
Remote freelancers who rely on e-commerce for work equipment, supplies, or personal items
Conversational AI that mimics human persistence, trained on freelancer purchase patterns.
friendly
Extracts details and predicts refund success probability.
Generates polite, effective dispute messages.
Sends reminders and escalates automatically.
Connects Gmail/Outlook for seamless sending.
Dashboard of all active claims with timelines.
Step-by-step if AI fails.
User-voted best emails.
Reads seller replies for auto-next-steps.
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| text | No | |
| email_provider | text | Yes |
| created_at | timestamp | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| user_id | uuid | No |
| order_details | text | No |
| status | text | No |
| ai_confidence | int | Yes |
| created_at | timestamp | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| dispute_id | uuid | No |
| type | text | No |
| content | text | No |
| sent_at | timestamp | Yes |
Relationships:
/api/disputesAnalyze receipt and create dispute
/api/disputes/:id/emailsGenerate and send next email
/api/disputesList user disputes
/api/disputes/:idUpdate status manually
No auto-send
| Month | Users | Conversion | MRR | ARR |
|---|---|---|---|---|
| Month 1 | 40 | 3% | $120 | $1,440 |
| Month 6 | 400 | 6% | $1,440 | $17,280 |
Freelancers: Upload receipt, AI handles seller drama, get your money back faster.
Share MVP video on r/freelance and Upwork community, offer lifetime Pro for feedback. Target Twitter searches for 'refund stuck Amazon'. Email 50 freelancers from freelancer directories.
Legal bots
Slow, generic
Fast AI for e-com returns only
Insurance claims
Not e-com focused
Freelancer e-com specialist
AI improves with anonymized dispute data from users.
AI maturity + freelancer growth (50M+ globally), e-com disputes up 30%.
AI hallucination in emails
Human review step
Email spam flags
Compliant providers
Sellers improve service
Pivot to purchases
Success: Avg 3+ disputes/year
Success: 90% approval rate
Success: 10 paid
Success: $1k MRR
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