Forge your support workflow: Prioritize & delegate tickets effortlessly.
Solo SaaS founders are overwhelmed by piling customer support tickets that distract them from building and improving their product.
SupportForge scans your inbox, scores tickets by impact, and suggests actions like templates or VA delegation. It blocks time in your calendar for batch reviews. Solo founders handle only high-value tickets, slashing support time by 80%.
Solo SaaS founders building bootstrapped products
Calendar integration for scheduled support sprints, built for founder schedules.
professional
AI scores tickets 1-10 on urgency/impact using SaaS context.
Recommends reply, ignore, or delegate with templates.
Auto-books Google Cal slots for ticket batches.
One-screen to process 10+ tickets quickly.
Real-time sync with email or Zendesk.
Log & follow-up on delegated tasks.
Weekly insights on recurring issues.
iOS/Android quick review.
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| text | No | |
| plan | text | No |
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| user_id | uuid | No |
| score | int | No |
| suggested_action | text | Yes |
| status | text | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| user_id | uuid | No |
| scheduled_at | timestamp | No |
| tickets_processed | int | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| user_id | uuid | No |
| title | text | No |
| content | text | No |
Relationships:
/api/tickets/syncSync new tickets
/api/tickets/:id/scoreScore ticket
/api/sprintsCreate sprint block
/api/tickets/batchBatch update actions
/api/calendar/eventsCreate cal event
/api/reportsFetch trends
No calendar
| Month | Users | Conversion | MRR | ARR |
|---|---|---|---|---|
| Month 1 | 150 | 1.5% | $56 | $675 |
| Month 6 | 1,200 | 3.5% | $1,050 | $12,600 |
Score, batch, and calendar your tickets. Focus on revenue, not replies.
Share Loom demo on Twitter #SoloFounder, target replies from support complaints. Join IndieHackers office hours, pitch to 15 founders. Free Pro for case studies.
Scalable queues
No solo prioritization/AI
Calendar-native for founders
Shared inbox
Team-oriented
$25 solo calendar focus
Network of founder workflows for scoring improvements.
Remote work + calendars make scheduled support ideal.
Calendar API limits
Fallback to email reminders
Founders prefer manual
Free tier proves value
Success: Avg 8h/wk pain
Success: Time saved validated
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