AI customer support that scales your indie game without hiring.
Solo gaming entrepreneurs experience severe burnout from single-handedly handling development, marketing, and support while struggling to scale without a team or funding.
SupportForge handles player tickets with game-savvy AI responses, categorizing feedback from Discord/Steam/email. It auto-resolves 70% of queries and escalates complex ones. Free up your time from support drudgery to focus on updates and growth.
Solo indie game developers and entrepreneurs attempting to scale small gaming businesses without teams or funding
Gaming-trained AI understands bugs, feedback, and community lingo + Steam forum integration.
friendly/edgy
Auto-replies to common game issues.
Categorizes player feedback into bugs/features.
Discord, Steam forums, email, itch.io comments.
Forwards tough tickets to you with summary.
Auto-builds FAQ from resolved tickets.
Monitors community mood trends.
Customize AI with your voice.
Handle multiple titles.
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| text | No | |
| created_at | timestamp | No |
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| user_id | uuid | No |
| name | text | No |
| faq | text | Yes |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| game_id | uuid | No |
| channel | text | No |
| message | text | No |
| status | text | No |
| resolved_at | timestamp | Yes |
| sentiment_score | int | Yes |
Relationships:
/api/ticketsList tickets
/api/tickets/:id/respondAI respond or escalate
/api/integrations/discordConnect Discord
/api/analytics/feedbackFeedback summary
/api/kbGet knowledge base
/api/webhook/ticketIncoming ticket webhook
Email only
3 games
None
| Month | Users | Conversion | MRR | ARR |
|---|---|---|---|---|
| Month 1 | 180 | 3.5% | $94.5 | $1,134 |
| Month 6 | 1,100 | 9% | $1,494 | $17,928 |
Handle 100s of player queries while you ship updates.
Scan recent Steam launches under 10k owners, DM owners on Twitter/Discord offering free setup. Post in r/playmygame feedback threads. Beta via itch.io forums.
Ecommerce support
No game integrations
Game-specific AI cheap
Chatbots
Enterprise pricing
Solo-friendly, gaming tuned
Data moat from player feedback corpus unique to indies.
Player counts exploding for indies; AI support maturing in 2024.
Webhook reliability
Retries + notifications
Devs handle support manually
Free tier proves ROI
GDPR for player data
Anon processing
Success: 80% hate support
Success: 60% auto-resolve
Success: 300 signups
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