Instant prepaid return labels that save time and shipping costs for small shops.
Small business owners struggle with inefficient return shipping logistics and refund processing that complicate their operations.
ReturnZap generates customizable prepaid USPS/UPS return labels instantly via a simple dashboard. Merchants set return policies, customers print labels from a branded portal, and everything syncs with tracking for seamless refunds. It cuts manual logistics by 80% and reduces carrier disputes.
Small e-commerce business owners selling physical products and handling customer returns
Cheapest prepaid labels with flat-rate pricing and automatic carrier rate shopping for lowest costs.
friendly
View all active returns, statuses, and analytics at a glance.
Create and email prepaid labels with merchant branding.
Auto-pull carrier tracking and notify on delivery.
One-click refund integration with Stripe/PayPal.
Define rules like free returns within 30 days.
Branded self-service page for customers to start returns.
Return rate insights and top reasons breakdown.
Custom notifications for all return stages.
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| text | No | |
| created_at | timestamp | No |
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| user_id | uuid | No |
| shop_name | text | No |
| policy_days | int | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| account_id | uuid | No |
| order_id | text | No |
| status | text | No |
| tracking | text | Yes |
| refunded | bool | No |
Relationships:
/api/accountsCreate shop account
/api/returnsInitiate new return
/api/returns/:id/labelGenerate label PDF
/api/returns/:id/trackUpdate tracking
/api/returnsList returns
No custom branding
| Month | Users | Conversion | MRR | ARR |
|---|---|---|---|---|
| Month 1 | 100 | 3% | $75 | $900 |
| Month 6 | 800 | 8% | $1,600 | $19,200 |
Ditch the hassle—generate, track, and refund returns in minutes for your small shop.
DM 20 Shopify store owners on Twitter with return pain tweets, offer free Pro access for feedback. Post in r/ecommerce and Shopify Facebook groups with demo video. Attend one virtual small biz meetup to pitch live.
Enterprise integrations
Too expensive for small shops
Affordable flat $25 with faster setup
Carrier partnerships for exclusive low rates + return data moat for predictive analytics.
Ecom returns spiked 50% post-2023 with rising customer expectations for free returns.
Carrier API changes
Multi-carrier support from day 1
Low adoption
Free tier + integrations
Build delays
Strict weekly milestones
Success: 5 express interest
Success: 80% retention
Success: 200 signups
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