Community-powered support network for gig workers' dental & vision insurance issues.
Gig workers and freelancers endure poor customer support and slow claims processing for dental and vision coverage from insurtech providers.
FreelanceEyeFix connects freelancers facing similar insurtech problems to peers and verified experts for instant advice. Users post claims issues, get matched responses in minutes, and track resolutions collectively. It builds a knowledge base from real success stories to speed up future claims.
Gig workers and freelancers relying on insurtech for dental and vision coverage
Gig-exclusive community with expert-verified answers and resolution guarantees.
friendly
Create ticket with claim details for community help.
AI matches posts to similar past resolutions.
1:1 video/text with verified insurtech pros.
Shared timeline for claim progress.
Searchable DB of solved cases.
Badges and ratings for helpers.
Live sessions for common providers.
Downloadable claim appeal letters.
Personal resolution stats.
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| text | No | |
| rep_points | int | No |
| is_expert | bool | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| user_id | uuid | No |
| provider | text | No |
| status | text | No |
| created_at | timestamp | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| ticket_id | uuid | No |
| user_id | uuid | No |
| content | text | No |
Relationships:
/api/ticketsCreate new support ticket
/api/ticketsList tickets/feed
/api/tickets/:idUpdate ticket status
/api/responsesAdd response to ticket
/api/users/:id/repAward rep points
No expert access
| Month | Users | Conversion | MRR | ARR |
|---|---|---|---|---|
| Month 1 | 200 | 3% | $180 | $2,160 |
| Month 6 | 1,500 | 7% | $3,150 | $37,800 |
Crowdsource solutions to insurtech nightmares. Resolved in hours, not weeks.
Seed with 5 beta users from LinkedIn gig groups; Offer free Pro to top posters in r/forhire; Cross-post pain stories on Twitter to drive signups.
Large userbase
No matching or experts
Gig-focused + AI matching
Network effects from growing resolution database.
Freelancer unions rising; post-pandemic gig boom needs peer support.
Low community engagement
Seed with experts, incentives
Niche too small
Validate via pre-launch waitlist
Success: 50 active users
Success: 90% satisfaction
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