AI-driven personalized rewards that track and predict across in-store and online.
Small retail business owners are frustrated by clunky loyalty programs in retail tech that fail to track customer purchases across multiple channels like in-store and online.
CrossReward uses AI to aggregate purchase data from any channel via uploads or APIs, then suggests personalized rewards to boost repeat visits. Owners get insights on cross-channel behavior without complex setups. It turns fragmented data into smart loyalty programs.
Small retail business owners using customer loyalty software
Predictive AI for reward timing/personalization based on omnichannel patterns.
supportive
Upload CSV or connect APIs for purchase import.
Auto-propose rewards based on cross-channel history.
Charts showing channel overlap and predictions.
Send targeted emails/SMS rewards.
Group by omnichannel spend patterns.
Test reward types.
Alert on at-risk customers.
Train on business data.
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| name | text | No |
| ai_model_id | text | Yes |
| created_at | timestamp | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| business_id | uuid | No |
| text | Yes | |
| churn_risk | int | Yes |
| lifetime_value | int | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| customer_id | uuid | No |
| channel | text | No |
| amount | int | No |
| imported_at | timestamp | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| business_id | uuid | No |
| reward_type | text | No |
| sent_count | int | No |
Relationships:
/api/uploads/csvImport purchases
/api/ai/suggestionsGet reward recs
/api/insightsFetch analytics
/api/campaigns/sendLaunch campaign
No campaigns
10k rows/mo
None
| Month | Users | Conversion | MRR | ARR |
|---|---|---|---|---|
| Month 1 | 20 | 10% | $60 | $720 |
| Month 6 | 100 | 20% | $600 | $7,200 |
AI turns your data into personalized loyalty that drives sales.
Run LinkedIn ads to 'retail owner + loyalty', offer free AI audit of their data. Post in SaaS communities for beta. Partner with accounting tool users.
Full suite
Too complex/expensive for small biz
AI-first, affordable insights
AI models trained on aggregated anon data improve with scale.
Generative AI APIs cheap; retail data silos hurting growth.
AI costs/hallucinations
Caching + human review
OpenAI bills
Tiered usage
Success: 70% yes
Success: 5 pilots
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