Self-service shipment portals that slash customer support tickets by 80%.
Remote hardware startup founders face constant supply chain disruptions with no visibility into shipping statuses, overwhelming their customer support.
TrackEase creates branded tracking portals for backers, pulling live data to auto-update statuses. Founders embed portals in support pages or emails, eliminating 'where's my order?' queries. Analytics show support savings and customer satisfaction trends.
Remote founders and teams building hardware startups
Kickstarter/Indiegogo integration for instant backer import, focused on hardware campaign fulfillment.
friendly
Customizable public pages for shipments.
Pull backer lists from KS/IG and assign shipments.
Push status changes to portal visitors via websockets.
Track tickets avoided via portal usage.
JS snippets for Notion/Intercom support pages.
ETA/Delay banners on portals.
Collect NPS on portals.
Auto-translate portals.
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| name | text | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| slug | text | No |
| workspace_id | uuid | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| portal_id | uuid | No |
| shipment_id | text | No |
| backer_email | text | Yes |
Relationships:
/api/portalsCreate portal
/api/portals/:slug/publicPublic portal view
/api/analyticsPortal usage stats
Basic tracking
| Month | Users | Conversion | MRR | ARR |
|---|---|---|---|---|
| Month 1 | 120 | 2.5% | $111 | $1,332 |
| Month 6 | 900 | 4.5% | $1,827 | $21,924 |
Branded portals for hardware backers – self-service that scales.
Comment on active KS hardware campaigns offering free setup; Post in BackerKit community; Target recent PH hardware launches.
Surveys
No live tracking
Cheap, tracking-focused portals
Network effects from shared backer templates.
Record KS hardware campaigns in 2024 need better fulfillment tools.
Low KS integration adoption
CSV fallback
Success: 10+ want beta
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