Automate carrier claims and compensation to recover losses from delays
Small e-commerce business owners suffer unreliable last-mile delivery from carriers like USPS and UPS, causing shipment delays and customer dissatisfaction.
ShipFix scans shipments for delays/misses, auto-files claims with USPS/UPS, and reimburses customers instantly from your refund pool. Track recovery rates in dashboard and get carrier performance scores to switch providers. Minimize financial hit from unreliable deliveries.
Small business owners in e-commerce
End-to-end claims automation with 90% success rate via optimized filing + instant customer payouts
friendly
Auto-scan tracking for SLA breaches
One-click auto-submit to carriers
Payout customers via Stripe
Dashboard for claim status/ROI
Recommend switches based on data
Process multiple shipments
Set delay thresholds
Export for taxes/accounting
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| text | No | |
| stripe_id | text | Yes |
| created_at | timestamp | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| tracking_number | text | No |
| delay_detected | bool | No |
| user_id | uuid | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| status | text | No |
| amount_recovered | int | Yes |
| shipment_id | uuid | No |
| filed_at | timestamp | No |
Relationships:
/api/shipments/scanDetect delays
/api/claims/fileSubmit claim to carrier
/api/claims/:idStatus update
/api/refundsIssue customer refund
/api/carrier-scoresPerformance metrics
Manual claims
$500/mo recovery
None
| Month | Users | Conversion | MRR | ARR |
|---|---|---|---|---|
| Month 1 | 120 | 2.5% | $105 | $1,260 |
| Month 6 | 700 | 4% | $1,120 | $13,440 |
Auto-claim from carriers and refund customers instantly – recover 90% of losses.
Email recent USPS complaint posters on Reddit/Twitter; Free recovery audit for 10 stores; LinkedIn connect with e-com ops managers offering demo.
Enterprise focus
Manual process
Full automation for SMB
UK focus
No US carriers
USPS/UPS specialized
Data on carrier claim success rates creates switching barrier
Carrier refund policies tightened but claims complex amid rising complaints
Carrier TOS violations
User-authorized APIs
Low recovery rates
Pilot test carriers
API rate limits
Queueing
Success: 70% recovery
Success: $1k recovered
Success: 20% MoM growth
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