Escalate ignored maintenance tickets automatically so your landlord can't ghost you.
Student tenants in proptech-managed housing submit maintenance tickets via apps that are unresponsive, with landlords routinely ignoring them.
DormFixer lets students snap a photo of their issue, auto-generates polished tickets, and sends escalating reminders via email, SMS, and social proof shares. It tracks responses in real-time and suggests next steps like group complaints. Landlords respond 3x faster when they see the pressure building.
Student tenants in purpose-built student accommodation (PBSA) using proptech apps for maintenance requests
AI-driven escalation sequences that simulate viral pressure without actual posting, unique to student housing pain.
supportive
Users upload issue photos; AI creates professional ticket text.
Automated email/SMS reminders at set intervals to landlords.
Dashboard shows ticket status, response times, and history.
Combine tickets from roommates for stronger petitions.
Personal stats on resolution times and tips for faster fixes.
Two-way SMS with landlords for quick replies.
Pre-built templates for common student issues like leaks or WiFi.
PDF reports for legal or uni housing offices.
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| text | No | |
| property_address | text | No |
| landlord_email | text | Yes |
| created_at | timestamp | No |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| user_id | uuid | No |
| title | text | No |
| description | text | No |
| photo_url | text | Yes |
| status | text | No |
| resolved_at | timestamp | Yes |
Relationships:
| Column | Type | Nullable |
|---|---|---|
| id | uuid | No |
| ticket_id | uuid | No |
| type | text | No |
| sent_at | timestamp | No |
| response | text | Yes |
Relationships:
/api/ticketsCreate new ticket with AI generation
/api/tickets/:idFetch single ticket details
/api/ticketsList user tickets
/api/escalations/:ticketIdTrigger escalation
/api/users/meGet user profile
No group complaints
1 property
None
| Month | Users | Conversion | MRR | ARR |
|---|---|---|---|---|
| Month 1 | 200 | 2% | $32 | $384 |
| Month 6 | 1,500 | 5% | $600 | $7,200 |
DormFixer auto-escalates maintenance tickets until they're fixed – students get results 3x faster.
Post in student Facebook groups and Reddit subs like r/UniUK and r/StudentHousing about the pain; offer free Pro access for feedback. DM admins of PBSA review pages on TikTok/Instagram. Attend local uni freshers' fairs with QR code flyers.
Full proptech suite
Landlord-focused, ignores tenants
Tenant-only, affordable, automated pressure
Data on resolution patterns per PBSA provider builds predictive AI, network effects from group complaints.
Rising PBSA builds + proptech glitches post-pandemic; students more vocal on social media.
Landlord spam complaints
Opt-in escalations, rate limits
Low adoption if proptech improves
Pivot to general renters
AI generation inaccuracies
User edit step + fine-tune model
Success: 70% confirm pain + WOYLP
Success: 50% resolution improvement
Success: 100 signups week 1
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